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Version: 31 March 2025

PAIA Manual

PAIA Manual for Sereni Travel Studio (PTY) LTD

1. Introduction

Sereni Travel Studio (hereafter referred to as "the Company") is committed to transparency, openness, and accountability. This manual has been prepared in accordance with the provisions of the Promotion of Access to Information Act (PAIA), No. 2 of 2000, as amended.
The purpose of this manual is to inform the public of the Company’s processes for accessing information held by the Company.
The Company recognizes the importance of granting access to information to enable individuals to exercise their rights, and to ensure transparency in the conduct of business.

2. Company Details

  • Company Name: Sereni Travel Studio
  • Company Registration Number: 2025/273474/07
  • Physical Address: The Old Foundry, 1 Sand Hill Rd, Green Point, Cape Town, 8001
  • Postal Address: The Old Foundry, 1 Sand Hill Rd, Green Point, Cape Town, 8001
  • Telephone Number: +27 (0)72 480 2595
  • Email Address: neil@serenitravel.com
  • Website: www.serenitravel.com

3. Requesting Information

Any person or entity wishing to request information from Sereni Travel Studio can do so in writing to the designated Information Officer. Requests must be submitted using the prescribed PAIA Form 2.

  • Information Officer: Neil Smith (Founder & Director)
  • Contact Details:
    • Postal Address: The Old Foundry, 1 Sand Hill Rd, Green Point, Cape Town, 8001
    • Telephone Number: +27 (0)72 480 2595
    • Email Address: neil@serenitravel.com

Requests must be made in writing, either by post or email. The request should clearly specify the nature of the information being requested.

4. Fees and Payment

4.1 Request Fees

  • The prescribed fee for lodging a request for information is R35.00 (unless the requestor is a public body).

4.2 Access Fees

  • If access to the requested information is granted, additional fees may apply, based on the time and resources required to retrieve and prepare the information. Fees will be calculated in accordance with the provisions of PAIA and the relevant regulations.

4.3 Payment

  • Payment for fees can be made via [insert payment method] to the designated bank account provided upon receipt of a fee estimate.

4.4 Waiver of Fees

  • The Company reserves the right to waive or reduce fees if the requestor is indigent or if it is in the public interest to do so.

5. Categories of Information Held by the Company

5.1 Corporate and Business Information

  • Company registration details
  • Articles of association
  • Business strategies and plans

5.2 Operational Information

  • Travel itineraries
  • Client bookings
  • Travel agency contracts
  • Suppliers and partners list
  • Service agreements

5.3 Employee Information

  • Employee records (name, job title, contact details)
  • Payroll information
  • Employment contracts and benefits

5.4 Financial Information

  • Financial statements
  • Tax records
  • Payment history and transactions

5.5 Marketing and Promotional Material

  • Advertisements
  • Social media content
  • Event promotions

6. Exemptions to Accessing Information

Under certain circumstances, access to information may be refused or limited due to the following exemptions as outlined in Section 34 of PAIA:

6.1 National Security

  • Information that could affect national security or compromise the safety of the public or specific individuals.

6.2 Commercial Confidentiality

  • Information that is subject to confidentiality agreements, including trade secrets or sensitive financial data of the Company or third parties.

6.3 Personal Privacy

  • Personal information of individuals that is protected by privacy laws, unless consent has been provided or the information is necessary for the request.

6.4 Law Enforcement

  • Information related to investigations, law enforcement, or information that could harm ongoing investigations.

6.5 Public Safety

  • Information that could endanger the health, safety, or well-being of individuals.

7. Grounds for Refusal of Information

Information may be refused under the following circumstances:

  1. If the requested information is confidential or legally protected.
  2. If providing the information would be prejudicial to the interests of the Company or a third party.
  3. If the information falls under one of the exemptions mentioned in Section 6.

8. Internal Appeal Process

If an individual is dissatisfied with the decision made regarding their request for information, they may appeal the decision internally to the Information Officer.

Appeal Process:

  • Submit the appeal in writing to the Information Officer within 30 days of the refusal.
  • The Information Officer will review the appeal and provide a final decision within 30 days of receiving the appeal.

9. External Appeal Process

If the internal appeal is unsuccessful, the requester may lodge an appeal with the Information Regulator. The appeal should be submitted within 60 days from the date the internal appeal was determined.

Information Regulator Contact Details:

10. Conclusion

Sereni Travel Studio is committed to ensuring that requests for information are processed promptly and transparently. We will endeavour to provide access to information in accordance with the provisions of the Promotion of Access to Information Act, and will safeguard personal, sensitive, and confidential data in line with relevant privacy regulations.

For any further information or queries, please contact the designated Information Officer using the contact details provided in this manual.

This PAIA manual is an official document, and we encourage anyone wishing to access information to familiarize themselves with the process outlined in this manual.

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